Metro Transportation Authority: Help Point

Location: New York City

Date Completed: 2011 - Present

Project Description: The Help Point Unit, developed by Boyce for MTA New York City Transit in 2011, a new station communications system began testing at two Manhattan subway stations along the Lexington Avenue Line.

Case Study: To create a unit that would be attractive, eye-pleasing and carry on the stainless-steel theme introduced by our new technology subway cars, turnstiles and fare media vending equipment. That goal was met by Antenna Design which created a modular design which can be easily installed either on a wall or station column. Easy to use, the Help Point is ADA compliant, vandal resistant and easy to maintain.

Provide informational and safety communications, along with security, in the harsh transit environment with its reliable, efficient, and expandable design.

There are currently 2000 plus Help Point stations that have been installed in all New York’s MTA transit system, facilitating roughly 2,200 calls per day in 2016.

Designed to be both highly visible and easy-to use, these instant communications devices offer immediate access to assistance and information with the touch of a button.

Custom molds fabricated at Boyce are used to form the sheets of blue polymer into just the right shape.

Articles:

In April of 2011, MTA New York City Transit installed Help Points at the 23 St and Brooklyn Bridge Stations on the Lexington Avenue line. This video produced by MTA Info helped introduce the new tool to riders.

Awards: The unit's design has won it a place in the permanent collection of the Museum of Modern Art.